Thank you for shopping at vividsilk.shop. We are committed to providing fast and reliable delivery service to ensure a smooth shopping experience for every customer.

Order Processing

All orders are processed on the same business day after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Origin

All packages are shipped from our fulfillment facility located in Spain.

Delivery Time

Estimated shipping time is approximately 2 business days after the order has been processed. Please note that delivery times may vary slightly due to carrier operations, customs inspections, weather conditions, or other unforeseen circumstances.

Shipping Carriers

We may use trusted international and local logistics providers such as DHL, UPS, FedEx, and local postal services to complete deliveries safely and efficiently.

Tracking Information

Once your order has been shipped, a tracking confirmation email will be sent to the email address provided during checkout. Customers can use the tracking number to monitor shipment progress.

Return Period

Customers may request a return within 30 days of receiving the order. Returned items must be unused, in acceptable condition, and include original packaging whenever possible.

Refund Processing

After the returned item is received and inspected, approved refunds will typically be processed within 3 business days back to the original payment method.

Contact Support

If you have any shipping-related questions or concerns, please contact our customer support team through vividsilk.shop for assistance.