At vividsilk.shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund according to the policy below.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To be eligible for a return, items should be in unused or acceptable condition, with original packaging and accessories whenever possible.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons, customization, final sale conditions, or other restrictions specified at the time of purchase.

Return Process

To initiate a return request, customers should contact our support team with their order number and a brief explanation of the issue. In some cases, photos of the product may be required to help process the request more efficiently.

Refund Approval

Once the returned item has been received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be issued to the original payment method.

Refund Processing Time

Refunds are typically completed within 3 business days after approval. Depending on your bank or payment provider, additional processing time may occasionally apply.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery so we can provide an appropriate solution.

Contact Us

For any questions regarding returns or refunds, please contact us through the support information available on vividsilk.shop.